FAQ
We have prepared a list of frequently asked questions that may help you.
Orders
Orders
Shipping rates
Check the shipping rates
Check the shipping rates at the following link: shipping rates
Returns and exchanges
Can I cancel my order?
It is not possible to cancel an order that has already been shipped. You will have to make the return once you receive the package. Make sure you do not tamper with the package in order to get 100% of the refund :)
Shipping costs are not refundable in the case of returns.
Can I return my product?
We strive to make the best kits in the world. For us, quality means doing it right when no one is looking. If the order you received is not to your liking, or the gift is not what you expected, we will gladly provide you with a full refund of your order. No questions asked.
- Send an email to info@occre.com enclosing a photo of the package and the invoice.
- The return must be requested within 45 days of the date of shipment, after which the goods must be returned within 15 days.
- The goods must be returned in their original packaging. Returns must include the delivery note supplied.
- Returned products that appears to be used and not in its original condition / fit for sale will not be accepted.
- In both cases the purchase receipt or invoice must be sent.
- Shipping costs are not refundable in the case of returns.
Payment method
Shopping at OcCre has never been easier and safer.
The OcCre store offers the following payment methods:
Credit card
Visa, MasterCard, American Express and Maestro as means of payment for all online orders.
If you choose to pay by credit card, your order will go through an authorization process as soon as you submit it. Once authorized (usually within the same day), OcCre will start processing your order.
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna
Pay in 3 easy installments with Klarna. Interest free.