We have prepared a list of frequently asked questions that may help you.
🇪🇺 Rest of Europe
🌎 Rest of the world
- They are sent by postal mail and do not have a tracking number.
- Parts leave our warehouse within 5 to 10 days after receiving the order.
Personalized wooden plaque
- They are shipped by postal mail and there is no tracking number.
- Parts leave our warehouse within 3 to 5 days after receiving the order.
The possible customs duties or additional taxes are not included.
Returns and exchanges
Can I cancel my order?
It is not possible to cancel an order that has already been shipped. You will have to make the return once you receive the package. Make sure you do not tamper with the package in order to get 100% of the refund :)
Shipping costs are not refundable in the case of returns.
Can I return my product?
We strive to make the best kits in the world. For us, quality means doing it right when no one is looking. If the order you received is not to your liking, or the gift is not what you expected, we will gladly provide you with a full refund of your order. No questions asked.
- Send an email to firstname.lastname@example.org enclosing a photo of the package and the invoice.
- The return must be requested within 45 days of the date of shipment, after which the goods must be returned within 15 days.
- The goods must be returned in their original packaging. Returns must include the delivery note supplied.
- Returned products that appears to be used and not in its original condition / fit for sale will not be accepted.
- In both cases the purchase receipt or invoice must be sent.
- Shipping costs are not refundable in the case of returns.
Shopping at OcCre has never been easier and safer.
The OcCre store offers the following payment methods:
Visa, MasterCard, American Express and Maestro as means of payment for all online orders.
If you choose to pay by credit card, your order will go through an authorization process as soon as you submit it. Once authorized (usually within the same day), OcCre will start processing your order.
Pay in 3 easy installments with Klarna. Interest free.