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FAQ

We have prepared a list of frequently asked questions that may help you.

Orders

Orders
You will receive an email confirming that your order has been received by our team. Once your order is complete, you will receive an email with your tracking information.

Shipping

Spain
- Free for shipments over €175. - €5 for shipments under €175. - Time delivery is 24 and 48 hours from Monday to Friday.
Portugal
- Free for shipments over €175. - €7 for shipments under €175. - Delivery time is 2 - 4 days from Monday to Friday.
France
- Free for shipments over €175. - €7 for shipments under €175. - Delivery time is 3 - 5 days from Monday to Friday.
Rest of Europe
- Free for shipments over €200. - €7 for shipments under €200. - Delivery time is 3 - 5 days from Monday to Friday.
USA
- Free for shipments over 200$. - 10$ for shipments under 200$. - Delivery time is 5 - 7 days from Monday to Friday.
Canada
- Free for shipments over 250CA$. - 14CA$ for shipments under 250CA$. - Delivery time is 5 - 7 days from Monday to Friday.
Rest of the world
- The shipping price is shown at the time of purchase. - Delivery time is 6 - 12 days from Monday to Friday. *Possible taxes or additional customs fees are not included
Spare parts

- They are sent by postal mail and do not have a tracking number.

- Parts leave our warehouse within 5 to 10 days after receiving the order.

Personalized wooden plaque

- They are shipped by postal mail and there is no tracking number.

- Parts leave our warehouse within 3 to 5 days after receiving the order.

Returns and exchanges

Can I cancel my order?

It is not possible to cancel an order that has already been shipped. You will have to make the return once you receive the package. Make sure you do not tamper with the package in order to get 100% of the refund :)

Shipping costs are not refundable in the case of returns.

Can I return my product?

We strive to make the best kits in the world. For us, quality means doing it right when no one is looking. If the order you received is not to your liking, or the gift is not what you expected, we will gladly provide you with a full refund of your order. No questions asked.

- Send an email to info@occre.com enclosing a photo of the package and the invoice.

- The return must be requested within 45 days of the date of shipment, after which the goods must be returned within 15 days.

- The goods must be returned in their original packaging. Returns must include the delivery note supplied.

- Returned products that appears to be used and not in its original condition / fit for sale will not be accepted.

- In both cases the purchase receipt or invoice must be sent.

- Shipping costs are not refundable in the case of returns.

Payment method

Shopping at OcCre has never been easier and safer.

The OcCre store offers the following payment methods:

Credit card

Visa, MasterCard, American Express and Maestro as means of payment for all online orders.

If you choose to pay by credit card, your order will go through an authorization process as soon as you submit it. Once authorized (usually within the same day), OcCre will start processing your order.  

PayPal

Apple Pay

Google Pay

Shop Pay

Klarna

Pay in 3 easy installments with Klarna. Interest free.

Get in touch with us!

We will answer you in less than 24 hours ;)